Tech Central

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Tech Central is the first point of contact for members of the MassArt community with questions and requests for assistance with Technology resources. We provide equipment borrowing services, in-house technical support, and portfolio documentation facilities for all matriculated MassArt students, faculty, and staff (with a current MassArt ID). 

Contact Us

Tower 312
helpdesk@massart.edu • 617.879.7888

Access to Tech Central is by appointment only during the hours of 11:00am - 2:00pm - no walk-in service is allowed. Appointment and equipment requests should be made using the help desk web customer portal or an email to helpdesk@massart.edu. Requests for equipment will be entered into WebCheckOut, and equipment will be deployed or returned utilizing a locker in the DMC lobby or curbside pickup. Requests should be made at least three days in advance to allow for proper decontamination of equipment.

Loan Policy 

• BFA students, MFA students, and Certificate Students can borrow equipment for a maximum of three days for review boards only with the authorization of a faculty member
  
  Equipment Request Form
   
• Faculty can borrow equipment for a maximum loan period of 7 days
   
• Staff can borrow equipment for a maximum loan period of 3 days
   
• Continuing Education students need prior authorization in order to check out any equipment from Tech Central.  Requests for equipment access must be made by the faculty member of a current CE course and must be approved by the Continuing Education Office.  Once access is granted, CE students are authorized to borrow equipment specific to their course for a maximum loan period of 7 days.   All access to CE equipment is revoked at the end of each semester

All computer loans are restricted to faculty and staff only. Standard faculty/staff checkout policies apply.

Liability

Borrowers are financially liable for lost, stolen or damaged Tech Central equipment. Borrower must pay for the replacement cost in addition to a $10.00 processing fee.

Reservations and Renewals

To insure equipment availability, we encourage borrowers to make reservations one week in advance for both portfolio documentation and equipment needs. Tech Central also offers walk-in as well as telephone reservations.

All equipment reservations may be renewed up to three times provided that the equipment is returned on time and it's not reserved.  

In order to renew equipment, all gear must be present at the time of renewal. No renewals will be made over the phone.

Late Fee Schedule

Items will be fined according to a tiered system based on the value of the item.

• Green - $10.00/day
• Orange - $5.00/day
• Yellow - $1.00/day

There are no exceptions for a late fine.

Equipment late fines of $5.00 or more will prevent patrons from borrowing or reserving any equipment from Tech Central until the fine is paid.  

If you would like to dispute a fine due to serious illness, emergency or family matters, please fill out the following form and submit it to Tech Central.

Late Fee Dispute Form

Late Returns and Unclaimed Books

Only authorized Continuing Ed. students are allowed to check out CE equipment from AVMS.
Fines do not accrue for MassArt staff or faculty.
Alumni/ae may use digital photography/scanning workstations for non-commercial documentation purposes only.

Damaged/Lost Items

• Damaged but Repairable - Replacement cost per approved vendor plus $10.00 processing fee
• Lost or Damaged Beyond Repair - Replacement cost per approved vendor plus $10.00 processing fee

Equipment List and Loan Limit