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Financial Aid Self Service Instructions

Once logged in, to access your financial aid information, click on “Financial Aid” on your account’s welcome screen.

To access the drop-down menu, please click on “Financial Aid” in the top navigation.

This drop-down menu gives access to the following pages:
• Required Documents
• My Awards
• Report/View Outside Awards
• Offer Letter
• Correspondence Option
• Satisfactory Academic Progress

This page will show a list of required documents for a specific academic year, a description of the required document, the date received, if applicable, and the status of the document (for example: Received, Waived, Incomplete, etc.)

If there is a form you need to complete, a link to download the form will be provided. If applicable, you can also click on “more” for additional explanatory text. Some of the explanations will also include hyperlinks to additional information or resources.

To submit an attachment for a required document to our office, click “Manage” under the “Attachments” column.

Choose a file to submit by selecting, “Choose File” and then upload it to our office by clicking, “Upload.” The accepted file types and maximum file size are also listed in this pop-up box.

Once you have uploaded an attachment for a required document, our office will be notified via an automated email. We will then review the attachment, and if it is complete, mark this required document as “Attachment Received”.

If it is not complete, we will contact you via email to alert you to the issue. Until the attachment is marked as “Attachment Received” by the Office of Student Financial Assistance, you can delete the attachment you submitted, or submit a new attachment.

The “My Awards” menu item will take you to the page where you can review your financial aid offer.

To accept or decline an individual award, click on the “Accept or Decline” link underneath the award. You will now also see additional information about the award.

Make any changes, and then click, “Accept” or “Decline.” If you want to revert back to the original offer, click, “Reset.”

If you would like to accept or decline your entire aid package at one time, you can scroll to the bottom of the page, click on, “Accept or Decline all” and take the appropriate action. If you have accepted any federal loans, you will also see a “Loan Requirements Checklist”, and can click on the appropriate hyperlink if you have any requirements to complete.

Once you have accepted or declined your financial aid, you will need to sign your Financial Aid Offer Letter. If you accept all of your financial aid, without any changes, you will see the following pop-up message, which will take you directly to the Offer Letter page.

Once you have accepted or declined your aid on the “My Awards” screen and all changes have been reviewed by OSFA staff, you can go to the “Offer Letter” page.

Please note that any change to your financial aid package will require you to accept the new aid through the “My Awards” screen, and to sign a revised “Offer Letter.”

You can download a PDF of your current Offer Letter by click on, “Offer Letter.” You can review all previous iterations of your Offer Letter by clicking on the date of the letter under the “Offer Letter History” column.

Use the “Report/View Outside Awards” screen to submit outside financial aid information to our office. We will receive this information and update your account accordingly. We may contact you via email to request any necessary documentation.

Use this page to change how our office will correspond with you.

You can view your most recent Satisfactory Academic Progress calculation on this page. Click on any of the links (designated with a ^) for more information.

Student Finance Self Service Instructions

Once logged in, click on Student Finance — here you will see all charges on your account.

  • Click on the “Student Finance” tab will list all the Financial menu options that you can access.
  • Click on the “Account Activity” option to display all account charges, payments and balance.

If you want to see your statement, you can click on “View Statement” — this may take up to several minutes. Please be patient.

Click “Payments” to display all Payments. Click on “Charges” to expand/display all charges.

You can collapse each or all with the arrows on the right-hand side of the drop-down menu.

To make a Payment, you can either click on the “Make A Payment” tab in the “submenus” drop down menu or you can return to “Account Summary” by using the drop-down Menu.

Here you will see your account summary. If there is a balance owed on your account, you can make a payment by clicking on the “Make a Payment” link.

Make sure the line item is “checked.”

The Amount to Pay will automatically populate with your current balance payable. You can adjust this amount if you are making a partial payment.

Please note, if the full balance is not paid by the due date, then a $200 late fee will be added and your class schedule is at risk to be dropped.

Click on the “down arrow” beside total payment, and select Payment Method.

Select a payment method and then click the “Proceed to Payment” box, which should now be blue.

*Prior to finalizing payment you will be able to review the transaction details.

The account review page will show account charges including the service fees in the payment.

NOTE: There is a 2.65% Service fee for Credit Card Processing. There are no fees for Electronic check payments.

Confirm that all looks correct and then click the “Pay Now” button on the bottom.

The system will bring you to the payment page to continue making a payment.

Please note: The first time you make a payment you will need to use the option “New Card”

Fill in the Credit Card Number, Expiration Date, and Security code and Select “Continue”

Review payment amount and click on “Accept Terms” To continue.

Next, enter Payer information that the card account is linked to and click “Continue”

*Prior to finalizing payment you will be able to review the transaction details.

Review information again to make sure everything is correct, and then click “Submit.”

Your payment is complete, click “Continue” to return to Payment Acknowledgement page.

The Payment Acknowledgment page will show your payment, receipt number, and provides the option to print the receipt for your records.

To make a Payment, you can either click on the “Make A Payment” tab in the “submenus” drop down menu or you can return to “Account Summary” by using the drop-down Menu.

Here you will see your account summary. If there is a balance owed on your account, you can make a payment by clicking on the “Make a Payment” link.

Make sure the line item is “checked.” You can not select a payment method unless a selection is made.

The Amount to Pay will automatically populate with your current balance payable. You can adjust this amount if you are making a partial payment.

Please note, if the full balance is not paid by the due date, then a $200 late fee will be added and your class schedule is at risk to be dropped.

Click on the “down arrow” beside total payment, and select Payment Method.

Select “Electronic Check” and then click the “Proceed to Payment” box, which should now be blue.

Payment Review page — The account review page will show account charges including the service fees in the payment. Confirm that all looks correct and then click the “Pay Now” button on the bottom.

*Note: there is no service fee when paying via electronic check.

Fill out the necessary information completely. This information is in the PAYEE’s information.

Note: If the account holder is NOT the student, you will need to change the name and information that automatically fills.

Once you have filled out all the information and double-checked your Checking and Routing number, click the “Pay Now” box.

The payment will automatically process and bring you to the Payment Acknowledgement page where you can view your payment and print a receipt for your records.

When making a payment, if you come across an error message: “An error has occurred during the payment process, please try again later. Contact your System Administrator if the problem persists.”

  • Your Bank or Credit card company is declining the transaction. Please call them to let them know to allow the transaction to go through and then try again.
    Note: When making a payment, be sure to input the Payee or Billing information if it is not the student’s. Your payment will be flagged if the billing information of the account or card you’re paying with does not match.

    • To speak with a representative, consumers/students can call 866-964-4020 to speak to someone.

To get your 1098-T Tax documentation, log into Self Service and click on the box labeled “Tax Information.”

Your 1098 T information is available to view or print.

Granting & Receiving Proxy Access to a Student’s Account

Proxy access provides an opportunity for students to grant online access to their information using Self Service. This is called granting “proxy access” and the other person is referred to as the proxy. The most common scenario is granting a parent or spouse access to a student’s information. Access is granted by the student, who must provide a valid email address as well as other information for the designated proxy.

  1. You will receive an email indicating that your username has been created. A second email will contain your temporary password, and a link for you to change it.
  2. After you have successfully set up your account, log into Self Service with your username and password.
  3. Click on the student name in the Person Proxy window. Anyone that has given you proxy access to their information will be listed.
  4. Your view in Self Service will differ depending on what areas you have been given proxy access to.
    To view/pay the tuition bill, click on “Student Finance,” go to Account Summary, and click on Make a Payment.
    To view financial aid information, click on “Financial Aid.”
    To view Grades, click on “Grades,” and then click on the appropriate semester. Not currently available.

  5. To view a different person’s information, click on Change User at the top of the screen.
Proxy FAQ's

Users gain access by being granted permission by the student. Once the necessary steps are completed by the student, a designated proxy will receive two email messages. One will indicate that the account has been created, and will provide the username. The other will provide a link to a website where you can create your password.

You can retrieve your username and password.

Yes, please call the MassArt helpdesk at (617) 879-7888 for assistance.

Each student that has identified you as a proxy will be listed when you log into Self Service. When the student is selected, those areas that the student has authorized you to see will be shown. To be in compliance with FERPA, the student has complete control over what information can be viewed by each user. If the student’s name does not appear, that student has not granted access to the account information. The parent should contact the student with questions regarding access.

Yes. Each student who grants proxy access has complete control over the access for their account.

No. College staff cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.

The student is in control of the information that a proxy can view. If the proxy can no longer see information, the proxy should contact the student.

The student has modified or removed the access to their account. Only the student can change a proxy’s access. No one at MassArt can do so.

Visit Self-Service. Use the username that was sent to you via email and the password that you selected.

Yes, if you have a question regarding the proxy access process, you can email questions to helpdesk@massart.edu.

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Boston, MA 02115

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