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Fall 2020

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Student Finance Self Service Instructions

Student Finance Self Service is a new secure, mobile-friendly, and interactive portal designed to help you navigate the financial aid and payment process. Summer Charges will be available by June 21st; Fall Charges by July 20th. Within Student Finance Self Service, you will be able to:

  • Check your current balance
  • Make a Payment
  • Access your 1098-T Tax forms

The following instructions serve as a resource guide to navigating through your Student Finance Self Service account. If you have questions regarding your financial aid package, please contact the Bursar’s Office. If you have questions regarding access to your Self Service account, please contact Tech Central

Other helpful resources:


    • You may access Self Service by visiting selfservice.massart.edu/student.

      Log in with your username (NetID) and password (this is the same as your email account).


    • Student Finance Menu: Click on the "Student Finance" menu - here you will see all financial charges on your account – see sample below.



      Click on the "Student Finance" tab will list all the Financial menu options that you can access.



      Click on the "Account Activity" option to display all account charges, payments and balance.


    • If you want to see your statement, you can click on "View Statement" - this may take up to several minutes. Please be patient.





    • Click "Payments" to display all Payments. Click on "Charges" to expand/display all charges.

      You can collapse each or all with the arrows on the right-hand side of the drop-down menu.



    • To make a Payment, you can either click on the "Make A Payment" tab in the "submenus" drop down menu or you can return to "Account Summary" by using the drop-down Menu.





      Here you will see your account summary. If there is a balance owed on your account, you can make a payment by clicking on the "Make a Payment" link.

      Make sure the line item is "checked."



      The Amount to Pay will automatically populate with your current balance payable. You can adjust this amount if you are making a partial payment.

      !! Please note, if the full balance is not paid by the due date, then a $200 late fee will be added and your class schedule is at risk to be dropped!!



      Click on the "down arrow" beside total payment, and select Payment Method.



      Select a payment method and then click the "Proceed to Payment" box, which should now be blue.



      Payment Review page - Prior to finalizing payment you will be able to review the transaction details.



      The account review page will show account charges including the service fees in the payment.

      NOTE: There is a 2.65% Service fee for Credit Card Processing. There are no fees for Electronic check payments.

      Confirm that all looks correct and then click the "Pay Now" button on the bottom.

      The system will bring you to the payment page to continue making a payment.



      Please note: The first time you make a payment you will need to use the option "New Card"

      Fill in the Credit Card Number, Expiration Date, and Security code and Select "Continue."

      Review payment amount and click on "Accept Terms" To continue.



      Next, enter Payer information that the card account is linked to and click "Continue."



      Payment Review page - Prior to finalizing payment you will be able to review the transaction details.

      Review information again to make sure everything is correct, and then click "Submit."



      Your payment is complete, click “Continue” to return to Payment Acknowledgement page.

      The Payment Acknowledgment page will show your payment, receipt number, and provides the option to print the receipt for your records.


    • To make a Payment, you can either click on the "Make A Payment" tab in the "submenus" drop down menu or you can return to "Account Summary" by using the drop-down Menu.



      Here you will see your account summary. If there is a balance owed on your account, you can make a payment by clicking on the "Make a Payment" link.





      Make sure the line item is "checked." You can not select a payment method unless a selection is made.

      The Amount to Pay will automatically populate with your current balance payable. You can adjust this amount if you are making a partial payment.

      !! Please note, if the full balance is not paid by the due date, then a $200 late fee will be added and your class schedule is at risk to be dropped!!



      Click on the "down arrow" beside total payment, and select Payment Method.




      Select "Electronic Check," and then click the "Proceed to Payment" box, which should now be blue.

      Payment Review page - The account review page will show account charges including the service fees in the payment. Confirm that all looks correct and then click the "Pay Now" button on the bottom.



      *Note: there is no service fee when paying via electronic check.

      Fill out the necessary information completely. This information is in the PAYEE's information.

      Note: If the account holder is NOT the student, you will need to change the name and information that automatically fills.





      Once you have filled out all the information and double-checked your Checking and Routing number, click the "Pay Now" box.

      The payment will automatically process and bring you to the Payment Acknowledgement page where you can view your payment and print a receipt for your records.



      If you select the "Print" Icon, you will see the screen below:


    • When making a payment, if you come across an error message:

      • Your Bank or Credit card company is declining the transaction. Please call them to let them know to allow the transaction to go through and then try again.

      Note: When making a payment, be sure to input the Payee or Billing information if it is not the student’s. Your payment will be flagged if the billing information of the account or card you’re paying with does not match.

      • To speak with a representative, consumers/students can call 800.487.4567, option 4 to speak to someone.


    • To get your 1098-T Tax documentation, click on the box labeled "Tax Information"



      Your 1098 T information is available to view or print: