Online Student Complaints
If you have a concern and are having trouble connecting with a MassArt office or staff member, we’re here to help.
Every student deserves a positive educational experience. If something isn’t meeting your expectations, you have the right to raise a concern or submit a complaint.
Submit this brief form, and a team member will route your concern to the appropriate MassArt office for follow-up.
You may also find support through a range of campus resources. Visit our Student Success page to explore available services, or review our Report a Concern page for additional options.
MassArt participates in National Council for State Authorization Reciprocity Agreements (NC-SARA), which allows us to offer online programs to students in most U.S. states under a shared set of standards. As part of this agreement, students are encouraged to work directly with MassArt first to resolve any concerns.
If Your Concern Is Not Resolved
If your concern is not resolved through MassArt’s internal process, and you’re from Massachusetts or Non-SARA Member states and Territories (e.g., California, Guam, etc.), you may file a complaint with the Massachusetts Department of Higher Education (DHE) by using their general complaint form.
If you are located in a SARA member state or territory and you have exhausted the complaint procedures made available by MassArt, if your complaint has not been resolved you may submit a complaint using the DHE’s SARA complaint form.
This includes students participating in out-of-state learning experiences—such as internships, practica, or clinical placements—in SARA member states outside Massachusetts.
How the SARA Complaint Process Works
- You must first attempt to resolve your concern through MassArt’s internal processes
- If your concern remains unresolved, you may submit a complaint to the DHE
- The DHE will share the complaint with MassArt
- MassArt will respond in writing to both you and the DHE within 30 days
For more details, please see the DHE’s SARA complaint policy.
