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Guide to Financial Aid Self Service for Students

Financial Aid Self Service is a new secure, mobile-friendly, and interactive portal designed to help you navigate the financial aid process. Within Financial Aid Self Service you will be able to:

  • Check to see that we have received your FAFSA
  • Check the status of your financial aid application
  • Review and submit any required documents
  • Accept or decline items in your financial aid package
  • Report and view outside scholarships and awards
  • Review and sign your Financial Aid Offer Letter
  • Review your current Satisfactory Academic Progress (SAP) status
  • Access other useful financial aid links and information

The following instructions serve as a resource guide to navigating through your Financial Aid Self Service account. If you have questions regarding your financial aid package, please contact the Office of Student Financial Assistance. If you have questions regarding access to your Self Service account, please contact Tech Central.


    • To log in to your MassArt Financial Aid Self Service account please visit https://selfservice.massart.edu/student.

      For current students, your user name and password will be your MassArt Net ID and password.


    • To access your financial aid information, click on “Financial Aid” on your account’s welcome screen.


      Once on the Financial Aid Welcome page, you will have access to the following:

    • To access the drop-down menu, please click on “Financial Aid” in the top navigation. This drop-down menu gives access to the following pages:

      • Required Documents
      • My Awards
      • Report/View Outside Awards
      • Offer Letter
      • Correspondence Option
      • Satisfactory Academic Progress



    • Accessing pages under the Financial Aid drop-down menu:

    • This page will show a list of required documents for a specific academic year, a description of the required document, the date received, if applicable, and the status of the document (for example: Received, Waived, Incomplete, etc.)


      If there is a form you need to complete, a link to download the form will be provided. If applicable, you can also click on “more” for additional explanatory text. Some of the explanations will also include hyperlinks to additional information or resources.


    • To submit an attachment for a required document to our office, click “Manage” under the "Attachments" column.



      Choose a file to submit by selecting, “Choose File” and then upload it to our office by clicking, "Upload." The accepted file types and maximum file size are also listed in this pop-up box.

      Once you have uploaded an attachment for a required document, our office will be notified via an automated email. We will then review the attachment, and if it is complete, mark this required document as “Attachment Received”. If it is not complete, we will contact you via email to alert you to the issue.

      Until the attachment is marked as “Attachment Received” by the Office of Student Financial Assistance, you can delete the attachment you submitted, or submit a new attachment.


    • Once your financial aid package is ready to be reviewed, you will receive an email notification.



      The "My Awards" menu item will take you to the page where you can review your financial aid offer.



      To accept or decline an individual award, click on the "Accept or Decline" link underneath the award. You will now also see additional information about the award.



      Make any changes, and then click, "Accept" or "Decline." If you want to revert back to the original offer, click, "Reset."

      If you would like to accept or decline your entire aid package at one time, you can scroll to the bottom of the page, click on, “Accept or Decline all” and take the appropriate action. If you have accepted any federal loans, you will also see a “Loan Requirements Checklist”, and can click on the appropriate hyperlink if you have any requirements to complete.



    • Once you have accepted or declined your financial aid, you will need to sign your Financial Aid Offer Letter. If you accept all of your financial aid, without any changes, you will see the following pop-up message, which will take you directly to the Offer Letter page.



      If you requested any changes (for example, if you reduce a loan amount, or decline a loan offer) our office will have to review each change before you can sign your Offer Letter. Check your status in Financial Aid Self Service for an update, within 24–48.

      Once you have accepted or declined your aid on the “My Awards” screen and all changes have been reviewed by OSFA staff, you can go to the "Offer Letter" page.


      Review the information on this page carefully. When you are ready, scroll down to the bottom of the page to sign.

      Please note that any change to your financial aid package will require you to accept the new aid through the "My Awards" screen, and to sign a revised "Offer Letter."

      You can download a PDF of your current Offer Letter by click on, "Offer Letter." You can review all previous iterations of your Offer Letter by clicking on the date of the letter under the "Offer Letter History" column.


    • Use the "Report/View Outside Awards" screen to submit outside financial aid information to our office. We will receive this information and update your account accordingly. We may contact you via email to request any necessary documentation.


    • Use this page to change how our office will correspond with you.



    • You can view your most recent Satisfactory Academic Progress calculation on this page. Click on any of the links (designated with a ^) for more information.