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Amy is a strategist who believes outcomes focused, human-centered and participatory design methods can guide us to envision and enact transformational change. As the founder and CEO of Beneficent, she focuses her passion for whole health, financial wellbeing, social impact, and sustainability to help organizations to clarify their purpose, craft a bold vision, and transform their organization in the direction of that vision. Amy is a big believer in learning and the power of community and networks to drive change and so is dedicated to life-long learning, teaching, inspiring people through events, connecting people through collaborations and sharing her inspirational message of designing a better world. Amy serves as Vice President of the board for An Orphan’s Dream and as a board member for CoDesign Collaborative.

Most recently, Amy served as the head of the design team of United Healthcare, focusing their efforts on trying to improve health experiences and outcomes. Before joining United Healthcare, she co-founded Mad*Pow in 2002 and nurtured its growth for 20 years to become a leading global strategic design consultancy focused on delivering positive social impact and business outcomes. At Mad*Pow Amy served as Chief Experience Officer, executive board member and head of growth.

Her work empowering human-centered innovation with companies across the health and finance ecosystem has helped improve the experiences they deliver both inside and outside of the organization. She founded Mad*Pow’s Health Experience Design Conference in 2011 with the vision of connecting a community to discuss important topics and inspiring motivation in the direction of positive change. The Center for Health Experience Design that Amy founded in 2016 served as a continuation of that objective in forging partnerships between large organizations with shared objectives and crowdsourcing innovation in exciting possibility areas.

Amy was honored to be named one of Mass High Tech’s Women to watch in 2009, BBJ and MedTechBoston “40 Under 40” in 2014, PharmaVoice Magazine’s “100 Most Inspiring People” in 2018, and as an “Outstanding Woman in Business” by NHBR in 2022. As a speaker, Amy shares her vision at conferences around the world and she serves as an Assistant Professor in Massachusetts College of Art and Design’s Design Innovation Masters Program.