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COVID-19 Update

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Counseling & Wellness

    • The Counseling and Wellness Center team is able to offer telehealth appointments for students who have been connected to the Counseling and Wellness Center this academic year prior to Governor Baker’s state of emergency declaration. If it would be supportive to you, please reach out to your individual therapist to coordinate a time to speak. You can also leave a voicemail on our main line 617.879.7760 or email for help connecting to your therapist.

      In light of Governor Baker’s state of emergency declaration regarding Coronavirus (COVID-19), all in-person therapy sessions are suspended for the foreseeable future.
    • This is a period of immensely heightened stress. You may notice that you are experiencing a wide range of emotions, including: anxiety, fear, confusion, trouble with memory, or a sense of isolation, sadness, lack of motivation, or numbness. This range of feeling can be uncomfortable and may feel hard to navigate. It’s also important to remember that these responses are protective in nature and are very normal during a prolonged period of crisis.

      Our Counseling and Wellness Center is doing the best we can to help our community members navigate this unprecedented time. We recognize the importance of seeking connection and support, particularly during a time of crisis, and we are also balancing our capacity to provide care that is aligned with therapeutic best practices.

      Right now, we do not have the capacity to conduct new intakes and establish therapy with new students. That said, if you feel like you are struggling and you don’t know what to do or where to turn, please reach out to our counseling email at or leave us at voicemail at 617.879.7760. We also encourage you to reach out to our office for support getting connected to a mental health provider or service within your local community at this time. For help finding local mental health support that is in-network with your insurance, please contact Kyra Babakian (Staff Psychotherapist and Case Manager) at 617.879.7763 or at
    • Kyra Babakian (Staff Psychotherapist and Case Manager) is available to coordinate by phone or by email to help you research local mental health support that is in-network with your insurance. You can contact her at at 617.879.7763 or at You can also call the Member Services number on the back of your insurance card or use your online insurance portal to explore local in-network therapy or psychiatry.
    • PULSE advocates are your peer wellness leaders. You might know us from Fresh Check Day, Sex in the Dark, or giving out Sleep Kits. While we are all remote--PULSE is here to provide digital wellness programming and support. Follow us on Instagram: @pulse_advocates for health and wellness programming for keeping yourself well--mentally, physically and socially during social distancing and COVID-19.
    • Recent changes due to COVID-19 has led to a lot of uncertainty, and sitting with uncertainty is hard! Read about strategies for sitting with anxiety and “not knowing”.

      Optum Health Services has also established an 24/7 Emotional-Support Helpline: 1.866.342.6892. Free access to specially trained mental health specialists to support people who may be experiencing anxiety or stress following the recent developments around COVID-19.

      Provided by Optum, the toll-free help-line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.
    • Optum Student Health Services remains open Monday - Friday and able to meet with students in-person. You can contact Optum Student Health Services at 617.879.5220 to schedule an appointment. If you are receiving your medication prescriptions from another community provider, please contact your provider to see how they are operating during the COVID-19 outbreak.
    • These are unprecedented times and there is new information coming through our federal and state governments every day. It is very common in a state of uncertainty to be feeling many different emotions. Some emotions may feel like they amplify others. At times, you may notice conflicting feelings. Anxiety, confusion, fear, despair, helplessness or worry - these are all normal when everything about our world feels like, and is, shifting and changing rapidly.
    • Mental health emergencies look and feel different for different people. Here are some signs to look out for:
      • - Experiencing thoughts of wanting to die or end one’s life
      • -Experiencing thoughts of wanting to harm others
      • -Noticing urges to cause harm or neglect to one’s body
      • -Engaging in substance use that is causing emotional and physical harm
      • -Noticing an increase in paranoid thinking
      • -Seeing or hearing things that others around you cannot see or hear
    • You are the expert in your own experience. If you’re feeling so overwhelmed that you can’t continue to function in basic self-care practices and regular activities of your daily life, you may benefit from speaking with an emergency service provider for support. To access care 24/7, please contact 9-1-1 or proceed to your local emergency service provider / hospital and follow their recommendations.
    • If you are on campus and you are experiencing a mental health emergency, please call Public Safety at 617.879.7800. If you are off campus and experiencing a mental health emergency, please call 911.

      There are a number of community crisis support resources that can be accessed by phone. Here are some that we recommend:
      • - Samaritans offers 24/7 crisis support for people who are experiencing suicidal thoughts or struggling with feelings of sadness and loneliness. You can access 1:1 support by calling or texting 877.870.HOPE (4673).
      • - Crisis Text Line provides free, 24 hour emotional support by text. Text 741-741 when you are in crisis and need to talk. Text “Steve” to this number to access a clinician of color.
      • - SAMHSA offers a support line for people struggling with substance abuse. Call 1.800.662.HELP (4357) to gain information on access to substance use treatment.
      • - Trans Lifeline offers peer 24/7 peer support and information on access to community resources. You can call 877.565.8860.
      • - Boston Area Rape Crisis Center (BARCC) provides 24/7 counseling to survivors of sexual violence and those who are supporting survivors of sexual violence. You can reach the hotline by calling 800.841.8371.
      • - The Trevor Project offers a 24/7 support hotline to LGBTQ youth and young adults. You can call the TrevorLifeline at 866.488.7386